Shipping

Karen Isaac Books uses two different shipping depending on the size and weights of the items. Most products ship via USPS Priority or Express Mail (www.usps.com).

If your item arrives damaged during delivery we ask that you refuse the delivery on the spot, and then inform us immediately. If you are unable to refuse delivery, please contact us as soon as possible via our online contact form and a Customer Service Representative will contact you immediately. When you receive your order and find you have not received everything you ordered, we recommend that you check your order status at www.karenisaacbooks.com/orders_History.php. We source all our orders so they ship from the nearest warehouse to our customer's location. Not all orders will ship from the same warehouse or vendor. If we have multiple shipments on your order, this information will be displayed in our Order Status system. If you are not able to check your order status on-line, please contact us via our online contact form for assistance.

Karen Isaac Books orders may ship your order in multiple shipments when everything you ordered is not available in one warehouse or something you ordered is on backorder. You will be notified in your shopping cart if items are out of stock or your order is shipping in multiple shipments. If you refuse a shipment it will be sent back to the warehouse it was shipped from. We will credit you back the cost of the item; however, your shipping charges will not be refunded.